Privacy Policy

Fin Vibes Capital Limited (“FinVibe Capital,” “FinVibe,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.finvibescapital.com, create a trading account, access our online trading services, or communicate with us.

Our services may include access to financial markets such as foreign exchange (Forex), precious and industrial metals, commodities, global indices, shares, and related trading tools.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific processing activities, we will obtain that consent separately.

We may collect the following categories of information, depending on how you interact with our website and services.

2.1 Personal Identification Information

When you register for an account, submit a form, or contact our team, we may collect:

• Full name and date of birth.
• Email address and telephone number.
• Residential address and country of residence.
• Nationality and other identification details where required.
• Identity verification documents, where applicable.

2.2 Account and Financial Information

To facilitate account administration, verification, and trading-related services, we may collect:

• Trading account details and account preferences.
• Account verification and onboarding information.
• Deposit and withdrawal records.
• Transaction histories and payment status.
• Relevant payment information provided through our payment service providers.
• Information required to meet applicable anti-money laundering (AML), know-your-customer (KYC), fraud prevention, and compliance obligations.

We do not intend to collect or store complete payment card details or banking credentials where these are handled directly by a third-party payment provider.

2.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Website pages visited and interactions.
• Referring website or source.
• Access dates, times, and diagnostic logs.
• Cookie identifiers and similar tracking information, where enabled.

This information helps us maintain website functionality, understand usage patterns, and improve our services.

2.4 Communications and Support Information

If you contact us by email, telephone, website form, or another supported communication channel, we may retain your contact details, message content, and relevant correspondence to respond to your request and maintain appropriate business records.

2.5 Trading Platform Information

When you access a third-party trading platform, such as MetaTrader 5, certain account, technical, or usage information may be processed by the platform provider and other relevant service providers. The information collected depends on the platform configuration, the services you use, and the applicable agreements and privacy policies.

We may use your information for the following purposes:

• Account management: To register, maintain, and administer your account.
• Identity verification: To verify your identity and assess eligibility for our services.
• Trading services: To facilitate access to supported trading platforms and related services.
• Customer support: To respond to enquiries, complaints, and service requests.
• Payments and transactions: To process or administer deposits, withdrawals, and related transaction records through applicable providers.
• Security and fraud prevention: To identify suspicious activity, prevent unauthorized access, and protect our systems.
• Legal and regulatory compliance: To comply with applicable laws, lawful requests, recordkeeping requirements, and relevant financial crime prevention obligations.
• Website improvement: To analyse website performance, identify technical issues, and improve the user experience.
• Service communications: To send account notifications, security alerts, policy updates, and other relevant service information.
• Marketing: To provide information about our services, offers, or updates where permitted by law and, where required, with your consent.

We will process personal information only for legitimate and appropriate purposes consistent with applicable law.

Where applicable data protection law requires a legal basis, we may process your personal information on one or more of the following grounds:

• Contractual necessity: Where processing is necessary to provide requested services or take steps before entering into a contract.
• Legal obligations: Where processing is required to comply with applicable laws.
• Legitimate interests: Where processing is reasonably necessary for purposes such as website security, service improvement, fraud prevention, and business administration, provided your rights are appropriately protected.
• Consent: Where you have provided consent for a specific purpose, such as certain marketing communications or non-essential cookies.

You may withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Our website may use cookies, pixels, and similar technologies to support functionality and understand how visitors interact with our services.

These technologies may be used to:

• Enable essential website functions.
• Remember user preferences.
• Measure website traffic and performance.
• Understand visitor interactions.
• Support marketing and advertising activities, where enabled and permitted.

You can manage cookies through your browser settings and, where available, our website's cookie preference controls. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before placing non-essential cookies or using similar tracking technologies.

We do not sell your personal information as part of our ordinary business practices. We may share it with the following categories of recipients where necessary and legally permitted.

6.1 Service Providers

We may share relevant information with trusted third parties that support our operations, including:

• Website hosting and infrastructure providers.
• Trading platform and technology providers.
• Payment processing providers.
• Identity verification and fraud prevention services.
• Customer support and communication providers.
• Website analytics and security providers.

These providers may process information on our behalf or independently under their own applicable terms and privacy policies.

6.2 Legal and Regulatory Authorities

We may disclose information to courts, regulators, law enforcement agencies, government authorities, or other relevant parties when required by law, legal process, or a valid regulatory request.

We may also disclose information when reasonably necessary to protect our legal rights, investigate suspected fraud, or protect the security of our users and services.

6.3 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

6.4 With Your Direction or Consent

We may share information with other parties where you request or authorize the disclosure, or where another lawful basis permits it.

Because our services may involve third-party technology providers and international operations, your personal information may be processed or stored in countries other than the country in which you reside.

Where applicable law requires safeguards for international transfers, we will take appropriate steps, which may include contractual protections, recognized transfer mechanisms, or other legally accepted safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, service delivery, security, dispute resolution, and legal or regulatory compliance.

Retention periods depend on the type of information, the nature of our relationship with you, applicable legal obligations, and the need to establish or defend legal claims.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the circumstances, these measures may include access controls, security monitoring, encryption where appropriate, and restricted access to personal information.

However, no website, online platform, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us promptly if you suspect unauthorized access to your account.

Depending on your country of residence and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request restriction of certain processing activities.
• Object to processing carried out on certain legal grounds.
• Request a copy of certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.
• Lodge a complaint with a competent data protection authority, where applicable.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain information to satisfy legal obligations or resolve disputes.

To exercise a relevant right, please contact us using the details provided in the Contact Us section below.

Our website may contain links to third-party websites, trading platforms, market information providers, payment services, or other external resources.

These third parties may collect and process your information according to their own privacy policies and terms.

We do not control the privacy practices of independent third-party websites and encourage you to review their policies before sharing personal information with them.

Your use of MetaTrader 5 and other external platforms may also be subject to separate agreements and privacy notices.

Our website and trading services are not intended for children or individuals who are not legally eligible to use the relevant financial services.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter in accordance with applicable legal requirements.

We may send you service-related communications necessary for account administration, security, transactions, or policy updates.

Where permitted by law, we may also send promotional emails or other marketing communications about our services.

You may opt out of promotional communications by using the unsubscribe option in the relevant message or by contacting us. Opting out of marketing will not prevent us from sending essential service-related communications.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how your information is handled.

If you have questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us using the details below.